Event Specific Terms & Conditions

Terms and Conditions

General Terms and Conditions

The owner of this website is: Wells Festival of Literature Limited, a registered charity (number 1045654) and a company limited by guarantee registered in England and Wales (number 02827744) (“WFL”).
WFL has taken every care in the preparation of the content of this website. However, to the maximum extent permitted by applicable law, WFL does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services, software or advertisements contained on, distributed through, or linked, downloaded or accessed from this website.
Tickets will be generally available from the date published on this website, although WFL reserves the right to make them available to selected individuals or groups of individuals before this date. There are three ways to book tickets to events during the annual Literature Festival held in October. Unless notified at the time of booking, there is no limit on the number of tickets you may buy.
1. Online at this website using the online box office facility. Note that the box office is provided by a third-party to whose website you will be linked and whose terms and conditions will apply alongside these terms and conditions.
2. By telephoning the box office 01749 834483, which is also provided by a third-party. Opening hours will be Monday to Friday, 9.30am -12.30pm. Payment is by debit or credit card.
3. In person from the Cedars Hall booking office at Cedars House, Wells Cathedral School, The Liberty, Wells BA5 2ST (adjacent to Cedars Hall). You may use debit or credit card, cheque, or cash.
4. You should check your ticket at the time of purchase and contact us the box office immediately if there is a mistake.
5. WFL will not be responsible for any tickets that are lost, stolen or destroyed.
6. The price of the ticket includes any applicable taxes and booking or collection fees; there is a small postage charge if you choose this option.
7. At the time of booking, you will have the choice to receive your tickets by email, to have them posted (for a small fee) or to collect them from the box office.
For events that sell out, a reserve list is maintained by the Cedars Hall booking office until 12.30pm the day before an event, when the Cedars Hall booking office will stop selling tickets for the following day’s events. Tickets will be available.
Refunds: subject to clauses 7 and 8 below, once an order is placed for a ticket online or by telephone, or once a ticket has been purchased in person, no amendment, return or refund of the price of a ticket is permitted, although any ticket is transferable to another individual. Please see the terms and conditions at the time of purchase.
Cancelled events: if the speaker has cancelled the engagement or arrives too late to give the talk at the scheduled time, we shall refund the price of the ticket or offer a ticket of equivalent price to another event.
WFL and our third-party box office will do our best to correct errors and omissions as quickly as practicable after being notified of them. In the unlikely event that you receive different tickets from those you ordered, please contact the box office as soon as possible. Nothing in these terms and conditions affects your statutory rights.
Conditions of admission
1. WFL reserves the right to refuse admission.
2. WFL reserves the right to request any person to leave the premises.
3. You should retain your ticket as it may be required for re-admission.
4. You must comply with safety announcements and instructions given by the stewards.
5. Animals are not permitted within the venue, with the exception of assistance dogs.
The information contained within this website is correct at time of being published. We reserve the right to make alterations where necessary and are not liable for any subsequent omissions.
You undertake that any and all tickets ordered by you are for your own private and domestic use only.
You agree that email can be used as means of communication.
Every transaction shall be deemed performed in the UK. UK law shall govern every aspect of contractual agreement concerning purchases made from this website.
To the fullest extent permitted by applicable laws, WFL hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website, any tickets supplied and any events attended including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to WFL. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. WFL does not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from WFL’s negligence or wilful default, or that of WFL’s employees, agents or subcontractors or (b) fraudulent misrepresentation. All persons attending events must comply with all instructions given at those events.
WFL may amend these terms and conditions from time to time, and place the new version on the website. When WFL do so, WFL will mention the fact on the home page. All purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms.
These General Terms and Conditions supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase of tickets.
Payment for and entry into any competitions run by WFL will be subject to the Terms and Conditions and Rules of those competitions, as well as to these terms and conditions. Please see the separate Competitions Terms and Conditions and Rules.
Membership of the WFL Friends scheme is subject to the Friends Membership Terms and Conditions.
WFL may from time to time sell or issue vouchers (“Vouchers”) which can be redeemed against ticket purchases. Vouchers will be subject to any additional terms and conditions stated at the time of purchase or issue.
If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.
WFL will not be responsible for the content or availability of any third-party websites to which a user may be linked, or to which a user may link, from this website.
Use of this website, purchase and use of Vouchers and Friends Membership, and entry into the Competitions is subject to the WFL Privacy Policy and Cookies Policy
Please email us at admin@wellsfestivalofliterature.org.uk with any questions about the Festival and we will try and reply as soon as possible. Any questions relating to tickets should be addressed to the Cedars Hall box office whose contact details are: Please feel free to contact our Box Office on 01749 834483, boxoffice@wells.cathedral.school
These terms and conditions are subject to the laws and exclusive jurisdiction of the United Kingdom

Wells Festival of Literature Terms & Conditions

Wells Festival of Literature is a trading name of Wells Festival of Literature.

BY PURCHASING A TICKET, THE TICKET HOLDER (YOU) AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF SALE SPECIFIED HEREIN AND ANY OTHER PROVISION AS MAY BE SPECIFIED FROM TIME TO TIME BY US, THE EVENT ORGANISER OR THE OWNER OF THE TICKETING PLATFORM (EVENTCUBE).

EVENT TICKETS ARE NON-TRANSFERABLE AND NON-REFUNDABLE EXCEPT IN THE INSTANCE OF EVENT CANCELLATION. IF AN EVENT IS CANCELLED, YOU WILL BE ENTITLED TO A REFUND OF THE TICKET PRICE LESS THE BOOKING FEES AND ANY OTHER CHARGES WHICH WE CANNOT RECOVER.

We sell paper or e-tickets (Tickets) for events advertised on websites owned and operated by us from time to time (Events) using Eventcube's 'Ticket Mechanic'. Eventcube is a trading name of Eventcube Solutions Ltd, a company incorporated in England under company number 08939283.

The party who organises and provides the Event is the Event Organiser

1. YOUR RELATIONSHIP WITH THE EVENT ORGANISER (Wells Festival of Literature)

The Ticket is issued subject to the Event Organiser's terms and conditions found on its website, at the box office, or in the Terms & Conditions of entry to any on-line Event (Event Organiser T&Cs)
If you breach any of the Event Organiser T&Cs or behave in an unacceptable manner (see Section 4 below), the Event Organiser is entitled to refuse you entry to the Event.
The Event Organiser may alter or vary the Event due to circumstances beyond its reasonable control without being obliged to refund monies or exchange Tickets.

2. YOUR RELATIONSHIP WITH EVENTCUBE

EVENTCUBE WILL NOT BE RESPONSIBLE FOR ANY REFUNDS TO TICKET HOLDERS
Your use of the Eventcube website to purchase Tickets, and the transmission of your personal data to Eventcube to enable the purchase of Tickets is subject to the terms of Eventcube's privacy policy: https://www.eventcube.io/legal/privacy-policy
You acknowledge that Eventcube may store and transmit your personal data in accordance with its Privacy Policy.

3. YOUR TICKETS

Once your Tickets are issued (in paper or electronic form), it is your responsibility to keep them safe. We will not be responsible for Tickets which have been lost, stolen or destroyed.
E-Tickets do not incur any additional charges than our processing fees, Physical Paper tickets will incur an extra printing and postage cost.
The general limit for ticket purchases for an individual ticket release for an Event is 6, and this may be lowered in certain circumstances. This policy is in effect to discourage unfair ticket buying practices.
Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household. We reserve the right to cancel Tickets purchased in excess of this number without prior notice.
Multiple tickets orders cannot be split. The primary Ticket holder must be present to enter the Event with E-tickets.
If you are splitting barcoded E-Tickets you may print out each barcode separately and provide the other parties with relevant identification details, however entry will be entirely at the discretion of the Event Organiser.
We try and ensure that all prices on our website are accurate, however errors may occur. If we discover an error in the price of Tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your Ticket purchase at the correct price (and credit or debit your account as applicable) or cancelling your Ticket purchase. If we are unable to contact you, you we may treat the Ticket purchase as cancelled.
It is your responsibility to ensure that your Ticket purchase contains the correct information. We are not responsible for correcting information which you have provided, however we will use all reasonable efforts to remedy errors where possible.
UNLAWFUL RESALE OF TICKETS IS STRICTLY PROHIBITED. IF WE REASONABLY SUSPECT THAT TICKETS HAVE BEEN PURCHASED FOR UNLAWFUL RESALE, WE MAY CANCEL THE RELEVANT TICKETS WITHOUT ANY RIGHT TO COMPENSATION OR REFUND.

4. ADMISSION TO THE EVENT

The Event Organiser reserves the right to refuse admission, and to request any Ticket Owner to leave the venue (including an on-line venue) at any time for reasons of public safety. This includes, but is not limited to: (i) crowd surfing and moshing; (ii) aggressive behaviour; (iii) acting under the influence of alcohol or drugs; (iv) carrying an offensive weapon; (v) failure to comply with any measures put in place to combat the spread of Covid-19, and/or (vi) any unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of the Event Partners´ terms and conditions. You will not be entitled to a refund.
A Ticket Owner may be asked to leave an on-line event for failing to observe the acceptable use policy for the relevant Event.
The Event Organiser reserves the right to refuse re-admission to any person not in possession of a Ticket or the retained portion of the Ticket.
Latecomers may be admitted at a suitable point in the performance at the discretion of the Event Organiser.
You acknowledge that there may be security checks at any venue.

5. EVENT CANCELLATION

If an Event is cancelled or rescheduled, we will use reasonable endeavours to notify YOU of the cancellation once we have received the relevant authorisation from the Event Organiser, however we do not guarantee that ticket holders will be informed of such cancellation before the date of the Event.
Unless indicated otherwise in relation to a particular Event, if an Event is cancelled, you will be offered seats at the rescheduled Event/s (subject to availability) up to the face value of the Tickets or, if you are unable to attend the rescheduled Event or the Event is not rescheduled, a refund of the ticket price.
Refunds for Tickets purchased prior to the date of the original Event will be given up to their face value. If an Event takes place over several days and only one day is cancelled, you will be entitled to a pro-rata refund.
IF THE EVENT IS RESCHEDULED, THE EVENT ORGANISER MAY SET REFUND LIMITATIONS.
Ensure you check all "Event Specific Terms & Conditions" at the top of this page for refund policies.

6. PHOTOGRAPHY & VIDEO RECORDING

You must not take any unauthorised audio, video, photographic or digital recording apparatus of any kind into any of the performance areas, nor make any audio, video or photographic recordings of any kind. The Event Organiser reserves the right to confiscate any unauthorised audio, video and photographic recordings.
You consent to filming and sound recording as members of the audience (at a venue or on-line).

7. LIABILITY

Personal arrangements including travel, accommodation or hospitality relating to an Event which have been arranged by you are at your own risk. Unless otherwise stated in this clause, our and the Event Organiser's liability to you in connection with the Event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the Event) shall be limited to the Ticket price paid by you.
Subject to Section 7.3, neither we, Eventcube or the Event Organiser (Event Partners) will be responsible for any loss, injury or damage to any person (including you) nor property howsoever caused.
Nothing in these Terms and Conditions seeks to exclude or limit our or the Event Partners' liability for death or personal injury caused by our or the event partner(s)' (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.

8. FORCE MAJEURE

Force Majeure Event means any circumstance not within a party's reasonable control including, without limitation:
1. acts of God, flood, drought, earthquake or other natural disaster;
2. epidemic or pandemic;
3. terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relation;
4. nuclear, chemical or biological contamination or sonic boom;
5. any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
6. collapse of buildings, fire, explosion or accident; and
7. interruption or failure of utility service.
If the Store Owner is prevented, hindered or delayed in or from performing any of its obligations under this agreement by a Force Majeure Event, it shall not be in breach of this agreement or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.

9. DATA PROTECTION

If you book Tickets with us, we will hold your name, address and other personal data in our database, subject at all times to our Privacy Policy. If you wish to make any requests regarding your personal data, please email support.

10. GENERAL

The Event Partners and their affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act).
Except as provided above, these Terms and Conditions do not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.
These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.